Frequently Asked Questions
Everything you need to know about bringing Found by Maja into your home.
What is the typical shipping timeline for home decor items?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-7 business days. For oversized furniture, please allow 2-4 weeks for white-glove delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
What is your return policy for home goods?
We accept returns on most unused items in their original packaging within 30 days of delivery. Please note that custom-made furniture and final sale items are non-returnable.
Are your products handmade or mass-produced?
Found by Maja prides itself on a curated collection of artisanal and small-batch goods. Many of our items are handcrafted by global artisans, meaning slight variations in color and texture are part of their unique charm.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our customer service team within 48 hours with photos of the damage so we can arrange a replacement or refund.